Refund policy

Returns & Refunds

We accept returns within 14 days of delivery for unused, unopened items in their original packaging.

To be eligible for a return, your item must be in the same condition it was received—unused, unburned, unopened, and in its original packaging, with proof of purchase.

To initiate a return, please contact us at aloha@houseofmahina.com. Returns sent without prior approval will not be accepted.

Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Damages & Issues

Please inspect your order upon arrival and contact us within 48 hours if your item is damaged, defective, or if you received the wrong item. We’ll work quickly to make it right.

Because of the nature of home fragrance and personal fragrance products, opened candles, diffusers, perfume oils, room sprays, and other fragrance products cannot be returned or exchanged unless they arrive damaged or defective.

Non-Returnable

We do not accept returns on:

• Opened or used fragrance products
• Sale items
• Gift cards
• Custom or personalized orders

Exchanges

If your item arrives damaged or incorrect, please contact us and we’ll arrange a replacement if appropriate.

Refunds

Once your return is received and inspected, we’ll notify you if your refund has been approved. Approved refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional processing time.