Orders typically ship within 3–5 business days. Processing times may be longer during peak seasons, launches, and promotional events.

Yes. Orders of $100 or more ship free within the U.S. Orders under $100 ship for a flat rate of $10.

Please email us within 24 hours of placing your order if you need to make a change or cancellation.

Once an order is in process, we’re unable to make changes.

At this time, we ship within the United States only (including Alaska and Hawai'i)

Occasionally, carriers mark packages as delivered before they actually arrive. Please allow 1–2 business days. If your package still hasn’t arrived, email us at aloha@houseofmahina.com with your order number and we’ll help look into it.

For best results, burn your candle for 3–4 hours at a time. On the first burn, allow the wax to melt fully across the surface to the edges of the vessel. Do not burn for more than 4 hours at once.

Tunneling usually happens when the candle is extinguished before the wax has melted all the way to the edges. Allowing a full melt pool during the first burn helps the candle burn evenly.

Trim the wick to 1/4 inch before each relighting. You can use a wick trimmer, scissors, or gently pinch off the curled end once the wick has cooled.

Our 12 oz candle burns for approximately 70 hours. Our 4 oz candle burns for approximately 20 hours.

No. Always keep a burning candle within sight and in the same room you’re in. Keep candles away from children, pets, drafts, and anything flammable.

For us, clean fragrance means thoughtfully formulated fragrance made without phthalates, parabens, or unnecessary additives.

Our fragrances are designed to be beautiful, wearable in the home, and created with ingredient-conscious standards.

Yes. All House of Mahina products are phthalate-free.

Our candles are made with a clean-burning blend of coconut and soy waxes.

Yes. Our products are vegan and cruelty-free.

Yes. Our fragrances are infused with essential oils.

Unused products in excellent condition may be returned within 30 days of receipt. Return shipping is the responsibility of the customer. Once we receive the returned item, we’ll issue a refund minus the original shipping cost.

Please email us right away at aloha@houseofmahina.com with your order number, photos of the damaged item, and photos of the exterior shipping box. We’ll help resolve the issue and file a claim with the carrier when needed.

We understand that scent is personal. Unused products may be exchanged within 14 business days of receipt. Please email aloha@houseofmahina.com with your order number to begin the exchange process. Shipping costs are the responsibility of the customer.

Yes. House of Mahina is carried by select boutiques, hotels, spas, and lifestyle retailers. Please visit our Wholesale page to apply for an account.

We’ll need your business name, contact information, and resale license number. You can apply through our wholesale form.

Wholesale pricing is available to approved wholesale accounts with a valid resale license.

Yes. We offer private label fragrance projects on a limited basis each year. Please visit our Private Label page to learn more.

For wholesale orders, please visit our Wholesale page. For custom or private label fragrance projects, please visit our Private Label page.